Posts Tagged ‘Management’

Clearing off Your Desk for the New Year!

Wednesday, December 16th, 2009

herald-messy-desk1Holiday shopping is calling, your dry cleaning is waiting and you are ready for VACATION! But wait, before leaving for the holidays, roll up your selves, dedicate some time and clean your desk to start the New Year off organized and ready to be productive.

•    As simple as it sounds: file your papers! While most of your documents may be digital, those papers stacking up on your desk are there for a reason (and if they are not, recycle them and get rid of them). Categorize those that do serve a purpose; put them in folders and make them accessible.

•    Do a quick inventory of what you are missing and what you may need for the New Year. Staples, tape, screen cleanser, you name it, make a list and inform the appropriate people in charge of supplies.

•    Get rid of clutter. If the business cards you obtained from all your networking meetings are scattered, its time to enter the data into your contact management system and store the cards in a particular place. If they are transferred digitally, you may even be able to toss the card to eliminate even more clutter.

•    Look at your computer desktop. Is it overflowing with documents that can be placed elsewhere in more specific files? You be the judge, but having a clean computer desktop makes finding folders easier, not to mention it is aesthetically pleasing.

•    Make a quick reminder list of meetings, phone calls or any other follow-ups that you have to do after the holidays.

•    Last but not least, wipe-down your workspace: desk, computer screen, keyboard, chair, and anything else you want squeaky clean.

Now go enjoy your holidays!!

Hosting the Perfect Office Holiday Party

Wednesday, December 9th, 2009

eviteOffice holiday parties are an excellent way to boost employee morale and head into the New Year revived and passionate about your company goals. To be the hostess (or host!) of the mostest, follow these simple tips and get your party on:

•    The first thing you must determine as host is your budget. After analyzing your budget and working out what you can afford, determine whether this is a formal or casual party. From there you can ascertain where to host it, what to serve and begin sending out invites to your guests informing them on the shindig’s vibe.

•    If you are planning on serving alcohol, it is vital that you provide transportation for guests to get home safely. Whether you create a designating driving system or offering pre-paid cabs, you don’t want to worry about how your fellow employees are going to get home.

•    When considering decorations, be conscious of your employees’ beliefs and keep the holiday theme neutral.

•    Music should not be too loud. After all, you want your guests to be able to interact without shouting.

•    Make sure to take photos at your party and post them on your company website.

•    It’s your party, enjoy yourself, engage, mingle with your guests and have fun!

Keeping Your Team Motivated during Down Time

Monday, August 17th, 2009

The end of summer is a lazy time for everyone. August in particular is thought of as a time for vacation, which makes it hard to stay motivated in the office. There are, however, some tricks that can help you get through those long days and make them some of the best and most productive you’ve ever had.

Keeping your staff’s head in the game is crucial during this period and will put you ahead of the curve when September rolls around. They always say it’s the little things in life that count, so why should this be any different? Especially in a time of recession, there are free or low-cost ways to get staff to work hard.images

  1. Offer summer incentives like Popsicles for a job well done or bring in Ice Cream on Fridays to celebrate the closing of a successful work week.
  2. Create a friendly and pleasant work environment by making a big deal about staff birthdays with a card signed by everyone on the team. This boosts company morale.
  3. Set goals and offer rewards that will motivate staff such as movie tickets or a summer Friday if your company doesn’t usually follow that policy.

It’s a tricky time for managers, but you can do it! Be the leader in this march towards motivation and the others will follow suit. A fun, enjoyable work environment is sure to please staff on even the hottest days of summer!

Using Down Time to Test Drive New Ideas

Thursday, August 13th, 2009

asleep at work / schoolWhile business generally slows down during the month of August, don’t let those last humid summer days slip away as wasted workdays. Here are a few ideas for ways to optimize your down time and set your company up for a productive month.

Are you up to date on the latest news in your industry or field?

If the answer is no, August is the perfect time to play “catch up” with the latest trends, news and technology. You can begin by reviewing key online publications, book marking noteworthy articles and eventually, compiling your findings into a folder. It may be helpful to select the “Top 10 Must Read Articles” for the week and then summarize each article in a few sentences. Once you’ve completed those steps, forward your document—with the appropriate URL’s and short summaries—to the rest of your team. Not only will your colleagues appreciate the information you provide, but they might even choose to do the same for their particular specialty! Given the fast paced nature of the marketing industry, wherein new tools like social media applications and technologies develop daily, staying at the forefront of industry news may seem like a daunting task. However, by performing the steps listed above, you can make this task more manageable for you and your team.

Are your employees constantly searching for new business opportunities?

For many companies, exploring opportunities for new client acquisition is often pushed to the back burner duribusinessteam at a meetingng busy months. However, searching for new business opportunities should be a recurring deliverable for each and every employee. If you find yourself tempted to leave the office early in August, make your time worthwhile and attend a local networking event instead. Networking events can be a great way to speak with small business owners, develop new contacts and ultimately, open the door to new business opportunities.

Be innovative!

As you are researching the latest industry news (as discussed above), I’m sure you’ve come across some innovative ideas. Schedule a meeting with your team or division so that you can discuss the “Top 10 Must Read Articles.” These articles can function as a springboard to a brainstorming session, specifically with the goal of integrating your findings into your company’s unique business model. Just as each industry evolves, your company as a whole should evolve, and constantly seek new ways to deliver creative solutions for your clients. By holding brainstorming sessions as a team, your company creates an outlet for creative expression and company development.

Your Office Back-to-School List

Thursday, August 6th, 2009

staplerCan toner ruin your business? It can. It has. And it probably will happen to a number of business owners who overlook the importance of planning. Think about it. You forget to assign your employees to purchase ink toner for the printer. The big pitch meeting arrives and you need a last minute print-out. The printer refuses to work. Believe me, this happens. Now is the time to be proactive and look over your office administrative needs so you are ready for smooth sailing in September when the real business kicks in. Here are some useful tips for your offices admin list!

Look over your contact list

Take some time to go over all personal business contacts that you did not interact with before or during the summer: referrals, contacts that you met at events, or clients on hold are far too important to let slide. If you only have their cards or contact information on a loose piece of paper, consider implementing a system where you can easily access and look up the person of interest. This time of year is the perfect opportunity to check in with your contacts and ask them how their summer has been.

Empty your inbox

When returning to the office from a long weekend or vacation, chances are that you will have an inbox overloaded with emails. If you forgot to set up a automatically sorting of your incoming emails before going on vacation, there are still some smart tips that will help you once you’re back at the office.  You can sort and group all emails by subject, date, and sender. This will give you a quick and easy view of what can go directly into the spam folder and what and which ones that is most urgent to respond to.

Clean the office

Set aside half a day, order some food and turn a rather boring task into an empowering bonding team game. A clean office creates a better and less stressful working environment. Your clients who come to visit will appreciate the clean atmosphere and it will generate an overall positive spirit. Having an organized and clean office where everything is easy to find will also improve time management. Throw in a prize and you’ll turn any employee into a vacuum cleaner.

Order office supplies

Start by doing a thorough review with all staff members and ask them to write down what they need. Stock up on everything from tape, paper, pens, folders and binders. Sharon Chapman gives some great tips in the article “Save Money on Office Supplies.” She recommends looking online, at Office Depot for example, for the best prices. Sign up for membership to receive special offers and rebates. Look for coupon codes, those few pennies saved can actually make a difference in the long run. Make sure that the person who goes crazy over Staples’ latest selection of Post-its is in charge of purchasing the supplies! basta-post-its

Go Green!

Be environmental friendly and keep sustainability in mind. Recycle office supplies. Paper that has been used once can be reused for faxes or by staff to write down notes. Come up with a system that works for your office and inform your employees about the importance of taking these actions, and most importantly where they can find these recycled supplies so it serves its purpose. Encourage your employees to email instead of print while communicating. Don’t print reports that you just as easily can view from the screen.

When you have accomplished these tasks you’re ready to face the challenges that are the reason why you’re actually running your business. Not the challenge how to control your anger when realizing that the printer is still in vacation mode.

A Strategic Plan for your Business Trip

Tuesday, July 14th, 2009

biztrip1No matter how often you travel, its important to consider a few steps to ensure that your business travel goes as smoothly as possible.

Keeping in mind building an effective travel wardrobe, finding a convenient flight and hotel location is all part of a successful business trip. But this is not enough. Carefully planning the agenda for your business visit, setting up clear goals and milestones are the real “to do’s” before you take that flight.

Some key things we recommend an entrepreneur or executive traveling on a business trip are:

Creating a vision: Visualize how a successful trip would look like. This will help you have a clear vision of what are you looking to do during your business trip, and will keep you on task, on target and on time.

Doing an environmental scan to set-up clear objectives: Identifying key industry people, competitobeach_business_triprs, clients and potential ones that you might be about to meet will help you clearly pursue a priority ranking exercise to set your trip’s agenda. A well defined, priority ranked list of specific people you consider important to set a meeting with will help you clearly illustrate accomplishments and disappointments of you trip.

Action planning:  Prepare a pre-traveling report documenting action items that have to be done. In my opinion, an action plan needs to be “checkable” and has to describe who does what by when. Business trip agendas that are unfocused, overloaded, and don’t have specific outcomes stated are not meant to positively impact your trip’s goals.

Another essential step is to always remember to take notes on your meeting priority list of whom you are meeting and have to touch base with when you are back in your office. This will help you to focus your efforts on key potential leads and make progress as quickly as possible.

And finally, believe it or not, chilling out during a business trip can also help you maximize your business opportunities. Having a break from the corporate wining and dining or having some drinks will refresh your mind, body and soul. And whatever activity you pursue will give you fresh topics for small talk that can be the beginning of your next big business deal.

Goal Execution: Putting your “To Do” List into Action

Tuesday, June 30th, 2009

images3Making a list of amazing goals and ideas is easy. Putting those thoughts into action–not so easy. But a famous Chinese philosopher once said, “A journey of a thousand miles begins with a single step.”

So, here are a few “small steps” you can take toward reaching your goals.

Start Now

Putting off your goals won’t make them disappear.  The sooner you start reaching toward your goals, the sooner you’ll achieve them. Give your goal a deadline, this will make it seem more urgent and you’ll be more likely to start right away.

Don’t Lose Steam

One of the key traps in setting out to achieve your goals is that we often put our goals “on the back burner” when more important projects emerge. Don’t fall for this one! The best way to avoid losing traction is to keep pushing forward.  In fact,  Guerilla Marketing pioneer Jay Levinson recommends that small businesses undertake at least three to five marketing items each day. If you force yourself to stick to this rule, you should reach your marketing goals in no time! (If three to five sounds like too many, check out our blog on motivational speaker and author Lynette Lewis’ “one-one-one” strategy.)

Make it a Habit

Studies show it takes about three weeks to develop a habit, so the good news is once the first weeks are over you’re past the hard part! Building positive habits that are constructive and relevant to your goals, ensures that you’re taking steps in the right direction.

Share your Strategy

Communication is key. Whether these are personal goals or business goals, sharing your strategy with your team ehttp-_wwwtelesiscucom_images_services_cycle_invstmntservc1nsures that the job gets done. Make sure that key players and decision-makers are on board, and get your team involved as well. Harvard Business School suggests managers ask these three questions:

  • How should the strategy affect our unit?
  • What must we thus accomplish?
  • How will we accomplish it?

Once you find the answers to these questions and create your strategy for goal execution, the rest is a breeze. Check out the diagram to the right for ideas about how your overall goal execution plan should function. Note that the diagram is a circle, which means that this process should never end.  Constantly revisit and review your goals with your team to take your business strategy to new heights!

Evaluating your PMT…

Wednesday, June 10th, 2009

“What? That was supposed be done this quarter? Ooooh”.

 

Sound familiar? And sometimes phrases such as this aren’t just excuses. Sometimes things do get lost in the communication. Avoiding this situation is one of the key reasons for every company to have a Project Management Tool in place. The discipline of planning, organizing and managing the company’s resources is vital to success with regards to the completion of project objectives and smashing those goals. An easy visual of these disciplines can be seen in the diagrams throughout this blog.

pmt-phases3This sort of management and coordination can be set up internally and certainly organized by project, by date or by department. Regardless of what you chose, using a tool to ensure everyone is on the same page can bring harmony to a working day – one without stresses and all-nighters, and one without that awful feeling that YOU are holding up everyone else. Here are a few elements that should be monitored within your PMT on a regular basis:  

images-guy-with-juggles

 

  1. Reasonable target dates: There is no point managing a project that has no realistic chance of meeting its completion date. Talk to your team. Ask them when THEY think it might be on your desk.
  2. Names of resources available: If someone is swamped, and some one is spending too much time in the coffee room, then these things can easily be identified by your PMT.
  3. Budget, scope and time: Perhaps the three main constraints of any project, the PMT is a great way to honor the preconceived obstacles any project may run into throughout its duration.

 

The key to great project management is not only having the PMT at your disposal, but also using it effectively. Perhaps it could be used as a guide for the agenda of your project meeting? It can also be used as a motivational tool for your team. Closing a project via the PMT and having the ability to review if the project was completed within its constraints will have a positive effect on any meeting. And what manager doesn’t want that!

CRMs – So what do the critics say…?

Monday, April 20th, 2009

crm-award-2004_360x2591You’ve heard of the Oscars right? And the Olivier’s? Well how about the CRM Awards? Okay, well perhaps they are not as well publicized as the others, but the fact that these even exist proves that CRM is deemed quite important within the industry.

The buzz around these tools can be demonstrated by the fact that I found out about these awards on a website wholly dedicated to CRM (SearchCRM.com) of which there are numerous – many with CRM news sites, CRM Magazines and CRM blogs. The relevance of this tool could not be more apparent; it is the recognition that CRMs is the hot topic in the industry and a must-have tool. To stay ahead of the curve, companies need to use this tool to its optimum ability to ensure steady and rapid business. Without happy customers, there is no business to have.

So what do the critics think of the various options that are out there at the moment?

Well, one critic who is certainly rather underwhelmed by Microsoft’s 1.2 version was FontRange’s Archie Wilson, declaring

“[I would have] thought Microsoft’s hundreds of developers could have created something better that Microsoft CRM, instead of something which was essentially “a subset” of what was currently available.”

So what else is there? How about Sage’s “Sage Sale Logix v7.5”? Critic Rick Whiting  from CRN discusses David Tinjum’s (CEO of Customer FX) approval of this one quoting that this “new version… should help Sage stand out in the CRM market where Microsoft (NSDQ:MSFT) and Salesforce.com have been getting most of the attention lately.”

So here are two… and with the vast number of CRM tools out there today I could go on for pages and pages. But I won’t. Instead, in my next blog, I’ll get down to the nitty gritty – which CRM tools have I tried out and what exactly I think of them…

Get the Most out of your Meetings

Wednesday, March 11th, 2009

http://cube1986.blogspot.com/2008/09/meetings-meetings-meetings.html

http://cube1986.blogspot.com/2008/09/meetings-meetings-meetings.html

Developing ground rules will help you to conduct an effective meeting in less time, and, often, with less stress. Planning an agenda and the point of the meeting is where you should start: Give or get information, make a decision, solve problems, brainstorm, assign tasks,train…This will help you avoid going off on tangents or grind down over a single point.

It is essentially important that you come thoroughly prepared to each meeting. Bring copies of your agenda to the meeting will help you to plan the meeting, stay on plan and keep your employees focused.

Make sure you define four key roles and responsibilities in the meeting:

Leader, Note Taker, Timekeeper and Facilitator or Process Leader

I consider a “process leader” highly recommended; this person would keep the discussion moving, diffuse conflict and encourage participation. Is not recommended to discuss around a topic for more than one hour, carry it over to the next meeting.

Ideas flow are very important, so we advice high-ranking people to “ignore” their status during the meeting, so you don’t stop people from contributing. You can be the leader, but don’t forget to encourage everybody to express and discuss ideas, then write these down, and evaluate them as a group.

Some conflict is good in meetings; criticism is good, when it’s aimed at ideas and problems with them, not at people.

Schedule your meetings at the same time every week. With a staff that needs a lot of training on product, client knowledge, research, and sales techniques, you might need a many as two or three brief (twenty minutes) early morning meetings a week.  With an experienced staff, one information meeting a week and one training meeting every other week might suffice.   

Remember, is very important that that you constantly communicate to your team using your EI (Emotional Intelligence), that you trust them to keep their tires on the road. Help them visualize clear goals and keep them motivated. You’ll see how they become stronger and increase positive results for your company at the same time.

Also, never forget to summarize meeting outcomes and specify clear next steps.